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This policy explains exactly how pelanggiqq handles your personal data — from the moment you open an account to every transaction you complete through OVO, ShopeePay, or LinkAja. We keep it clear so you know what we hold, why we hold it, and how to request changes at any time.
When you register on pelanggiqq, we collect the details you provide: your account credentials, contact information, and the payment method you choose — OVO, ShopeePay, or LinkAja. Transaction records associated with those wallets are stored securely and tied to your account ID, not shared with unrelated third parties. We collect device and session data automatically when you access the platform through a mobile browser, primarily to keep your session active and detect unusual login patterns. Cookies are used for session management and basic site analytics; you can adjust browser cookie settings at any time, though some account features depend on session cookies remaining active. We do not sell your personal data. Retention periods follow what is required under applicable Indonesian regulations and our internal audit cycle — you can find the specific retention window by submitting a data inquiry through account support. Availability of this service depends on local law and is accessible only in eligible regions. Where local regulation requires us to update this policy, we will post a notice in your account dashboard before the change takes effect.
OVO transaction references
ShopeePay payment records
LinkAja wallet activity
Login and session data
This policy covers all data collected when you create or log in to your pelanggiqq account, including credentials, device identifiers, and session activity tied to your registered profile.
Payment records processed through OVO, ShopeePay, and LinkAja fall within this policy. We hold transaction references and amounts; your e-wallet provider handles payment processing under their own separate terms.
Browsing behavior on the game lobby — which categories you open, how long you stay on a page — is collected in aggregate for internal analytics. This data is not linked to individual accounts in marketing reports.
Links or features that take you outside pelanggiqq — including your e-wallet app and game studio interfaces — are governed by the third party's own privacy terms. We are not responsible for their data practices.
You have practical options for managing the data we hold. To review your information, go to your account dashboard after login — your registered details, linked payment methods, and recent activity are all visible there without needing to contact support. If any detail is incorrect, you can update your contact information directly from the account settings page; for data tied to identity verification, submit a correction request through the support channel and include the specific field you want changed. If you want to raise a question about how we use your data — including requesting a copy of what we hold or asking about retention — the support team handles these by the process outlined in the support section below. Requests to delete account data are subject to regulatory retention requirements under Indonesian law; support can explain which records are eligible and which must be kept for compliance.
Log in and open the account dashboard to see your registered details, e-wallet links, and transaction history at any time.
Update contact information directly in account settings. For identity-verified fields, submit a correction request through support with the specific detail to change.
Contact support to request a copy of your data, ask about retention, or get clarity on how a specific piece of information is used.
Deletion requests are reviewed against Indonesian regulatory retention rules. Support will confirm which records can be removed and which must be kept for compliance.
For any question about this policy — data access, corrections, or retention — reach the support team through the channels below. Include your registered account email and describe the specific record or question so we can direct it to the right team quickly.
Open the chat widget from your account dashboard to connect with the support team directly. Available for account holders after login.
Send your data inquiry to the support address shown in the Contact section of your account settings. Include your registered email address for faster routing.
The Help Center inside your account covers the most common data and privacy questions with step-by-step instructions for updating records or submitting a formal request.
Security and data handling practices at pelanggiqq are applied consistently across account access, transactions, and stored records. Here is what that means in practice for your account.
We use session cookies to keep you logged in and analytics cookies to understand aggregate lobby usage. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect account access.
Login activity is monitored for unusual patterns. If we detect access that does not match your normal device or location, we may prompt re-verification before allowing account actions.
We keep account and transaction records for the period required under applicable Indonesian regulations. The specific retention window for your account type is available on request through support.
When this policy changes in a way that affects your rights, we post a notice in your account dashboard before the new version takes effect. Continued account use after that date constitutes acceptance.
These are the questions we hear most often about how we handle account and transaction data.
We collect your name, contact details, and the credentials you use to log in. When you link a payment method — OVO, ShopeePay, or LinkAja — we store a reference to that wallet, not the full account number. Device and session data are collected automatically on each visit.
Transaction references are held within pelanggiqq's systems and are not sold or passed to unrelated third parties. Your e-wallet provider processes the payment on their own infrastructure and under their own privacy terms, which are separate from ours.
Log in and open your account dashboard — your registered details, linked payment methods, and recent activity are displayed there. For a full data record, submit a request through the support team using the email address on your account.
Yes. Contact information can be updated directly in account settings. For fields tied to identity verification, submit a correction request through support and specify the exact field to change. The team will confirm which records can be updated and any steps required.
Retention periods follow Indonesian regulatory requirements, which means some transaction and identity records must be kept even after an account is closed. Support can explain the specific window that applies to your account type and what can be removed earlier on request.
Raise it through live chat or the support email shown in your account settings. Describe the specific record or action you are concerned about. If the support team cannot resolve it, they will escalate it to the team responsible for data compliance within pelanggiqq.