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This page sets out the legal terms that govern your use of pelanggiqq, including how we handle your account data, what falls within scope, and how you can raise questions or request changes. Access to our services depends on local law and is available where local law permits.
Our terms are written to reflect the realities of operating a digital platform for Indonesia. We do not make absolute guarantees about service continuity, outcome, or third-party behaviour — what we commit to is clarity: you know what we collect, why we collect it, and where to go when something needs correcting. Where your account involves a payment action — whether through OVO, ShopeePay, or LinkAja — the terms covering that transaction are those of the wallet provider you chose, alongside our own account policy. We do not store card numbers or full wallet credentials; we hold a session reference that lets your account recognise a completed top-up. Eligibility to use pelanggiqq depends on local law in your region. If access is restricted where you are located, our terms are superseded by that restriction. We do not override local legal requirements, and we do not invite access in regions where it is not permitted. Any section of this policy that conflicts with applicable law in your jurisdiction is read as modified to the minimum extent needed to comply — the remaining sections stay in force.
Not every part of your experience falls under a single policy document. This section maps where our legal terms apply and where a separate set of rules — or a third party's own terms — takes over.
Our terms govern the creation, verification, suspension, and closure of your pelanggiqq account. Steps shown in your account dashboard — including identity fields and wallet linking — are covered here.
Deposits and withdrawals made via OVO, ShopeePay, or LinkAja are subject to both our account policy and each wallet provider's own terms. We are responsible for the record on our side; the wallet provider is responsible for theirs.
Game content supplied by PlayStar, Habanero, PG Soft, and Pragmatic Play is governed by those studios' own licensing arrangements. We make their titles available in the lobby; we do not author the game rules or mechanics.
External links, identity verification partners, and any service reached by leaving pelanggiqq operate under their own terms. Our policy does not extend to those destinations once you leave our domain.
You have real choices about how your account data is held and used. This is not a passive policy — you can act on it at any time through your account or by contacting support. To review what data we hold, open your account dashboard after login; transaction records, wallet references, and login history are shown there. If any detail is incorrect — a name field, a registered contact address — you can submit a correction request through the support channel and we will update the record within the timeframe shown in your confirmation message. If you want to ask a question about how a specific data point is used, or request that a record be removed where removal is permitted under applicable law, use the contact path in the Support section below. We respond to each request individually; automated bulk requests are not processed. Closing your account does not automatically erase all records — some are kept for the period required by law, and the dashboard shows which categories those are.
Account dashboard shows transaction history, wallet references, and login events after you sign in. No request needed — the data is visible to you directly in the account view.
Submit a correction through support if a name, contact detail, or account field is wrong. We update records and send confirmation once the change is processed.
Use the contact path in the Support section to ask how a specific data point is used. We handle each question individually and respond with a direct answer, not a template.
Where local law permits removal, submit the request via support with your account reference. We confirm what can be removed, what must be retained by law, and the expected timeline.
For any question about this policy — data access, correction requests, eligibility questions, or account closure — the paths below connect you to the right team. Each channel handles policy queries; pick the one that fits how you prefer to communicate.
Open the chat icon from any page on pelanggiqq. Available for account and policy questions; the agent can log a formal data request on your behalf and send you a reference number.
Send your query to the address shown in your account dashboard under Contact. Include your account reference so we can locate your record without asking follow-up questions.
Log in and go to the Help section to submit a structured policy or data request. This path creates a tracked ticket and shows status updates as we work through it.
Here is what we actually do with the information your account generates — no abstraction, just the operational facts.
We keep account records for the period required by applicable law in your region. Transaction references tied to OVO, ShopeePay, or LinkAja top-ups are held for reconciliation. Records not subject to a legal hold are removed on a rolling schedule shown in your account settings.
We use session cookies to keep you logged in and to remember your lobby position between visits. No third-party advertising cookies are set by pelanggiqq. Cookie preferences are adjustable via the banner shown on first visit or in your browser settings.
Your account password is stored as a one-way hash — we cannot read it, only verify it. Wallet linking stores a session token, not your full wallet credentials. If you suspect unauthorised access, use the account dashboard to reset your credentials immediately.
To request a change to how your data is handled — or to ask who to contact for a formal data subject request — use the support path in the section above. We confirm receipt and provide a direct contact name for follow-up, not a ticket queue.
Real questions from account holders about how our legal terms work in practice.
Yes, where access is permitted under local law. Our terms are written for accounts operating in Indonesia. If access to pelanggiqq is restricted in your specific region by local regulation, that restriction takes precedence and this policy does not authorise access where local law does not.
We hold your registration details, login history, transaction references linked to your wallet top-ups (OVO, ShopeePay, or LinkAja), and session data. The full record is visible after you log in to your account dashboard — no support request needed to view it.
Where local law permits deletion, yes. Submit a removal request through the support channel with your account reference. We will confirm which records can be removed, which must be kept under a legal retention requirement, and the expected timeline for processing.
Contact support through the chat or email paths shown in this page. Include your account reference and the specific field to correct. We update the record and send a confirmation once done — corrections are not made automatically through the dashboard edit fields alone.
Each party is responsible for their own side. We hold the transaction reference and account credit record; OVO or ShopeePay holds the wallet debit record. If a top-up does not reflect in your account, raise it through our support channel with the transaction reference from your wallet app.
We update the policy page when terms change and note the revision in the page itself. For changes that affect how your data is used in a material way, we send a notification to the contact address registered on your account before the change takes effect.